Reliance Travel Care Policy – For Senior Citizens

The documentation will vary depending on the type of the claim. Here’s a comprehensive list of requirements for the various types of covers.
Medical & Emergency Expenses

• Claim form with the surgeon's signature
• Copy of your travel policy
• Doctor's report
• Original admission/discharge card
• Original bills/receipts/prescription
• Original X-ray reports/ Pathological/ Investigative reports
• Copy of passport/visa with entry and exit stamp.

Loss of Baggage

• Claims form
• Copy of your travel policy
• Copies of baggage tags
• Copies of correspondence with the airline authorities or others about loss of checked baggage
• Property Irregularity Report (obtained from Airline)
• Details of compensation received from airlines/other authorities if any
  

Delay of Baggage

• Claims form
• Copy of your travel policy
• Copies of baggage tags
• Copies of correspondence with the airline authorities certifying the delay
• Property Irregularity Report (obtained from Airline)
• Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period.

Loss of Passport

• Claims form
• Copy of your travel policy
• Copy of new passport
• Copy of previous passport (if available)
• Original bills/invoices of expenses incurred for obtaining a new passport
• Copy of FIR/ Police Report

Trip delay / cancellation/ interruption/ missed connection

• Claims form
• Copy of your travel policy
• Confirmation from the airlines clearly mentioning the scheduled arrival time and the actual arrival time
• Copies of correspondence with the airline authorities certifying the delay
• Medical reports and doctors statements if the trip is cancelled or interrupted due to medical reasons
• Termination letter from the company if trip is cancelled or interrupted due to employment reason
• Police report confirming the incident if the delay is due to any other insured events
• Original tickets of the insured and the travelling companion indicating travel to the same destination for the same dates in case the cancellation or interruption is due to the sickness injury or death of a travelling companion
• All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers

Personal Liability

• Claims form
• Copy of your travel policy
• A detailed statement mentioning details of the incident
• Witness statements
• Any other documents relevant to the incident including Summons Legal Notice etc.
• Any other information you would like to share with us.

Hijack

• Claims form
• Copy of your travel policy
• Full statement of the events in writing
• Airline correspondence (copy of Passenger List etc.)
• Copy of ticket/ Boarding Pass

Accidental Death

• Claims form
• Copy of your travel policy
• Original Death Certificate
• Copy of FIR/Police inquest report/Coroners report
• Copy of Post Mortem report.

Dismemberment Case

• Claims form
• Copy of your travel policy
• Copy of treatment papers along
• Copy of FIR/Police inquest report/Coroners report

Financial Emergency Assistance

• Claims form
• Copy of your travel policy
• Date of loss
• Copy of FIR/ Police Report

Bail Bond

• Claims form
• Copy of your travel policy
• A detailed statement
• Court order stipulating the required amount as bail bond
• Police report.

Sponsor Protection

• Claims form
• Copy of your travel policy
• A detailed statement
• Medical reports or doctor's statement giving the details of the sponsor and cause of death certificate of the sponsor

Please remember any medical statements from relations / spouse will not be accepted.

Compassionate Visit

• Claims form
• Copy of your travel policy
• A detailed statement
• Medical reports and certificate from the doctor confirming hospitalisation of the insured, reason of hospitalisation and duration of hospitalisation
• Doctor's statement specifically stating the need for an attendants

Study Interruption

• Claims form
• Copy of your travel policy
• A detailed statement.
• Medical reports or doctor’s statement
• Death certificate as a proof of the reason of study interruption (in case of death of immediate family members)
• Receipts of the university fees paid

Please remember any medical statements from relations / spouse will not be accepted.

Home Burglary

• Claims form
• Copy of your travel policy
• Copy of the FIR
• List of items stolen along with year of purchase and value

Dental Treatment

• Claims form
• Doctor's report
• Copy of your travel policy
• Original medical bills/receipts