In case of Personal Accident Death / Permanent Total Disability:

Original claim form – completely filled and signed has to be submitted by the claimant.
Original attested copy of death certificate/Disability certificate issued by authorized officer has to be submitted by the insured or nominee in case of Death claims.
Attested copy of First Information Report(FIR)/Inquest Panchanama/Spot Panchanama as applicable for the claim to be submitted by the insured or family member.
Attested copy of Postmortem examination report has to be submitted by the claimant in case of Death Claim or Death summary.
Copy of Photo ID proof of the Insured / Nominee (PAN/Driving license/passport copy/Ration card)
Original CTS 2010 compliant cancelled Cheque with printed name/ account No. of the Insured/ Claimant
Copy of Boarding Pass and Ticket.
A Confirmation letter from the Airlines regarding the incidence.

In case of Emergency Medical Expenses:

Completely filled and signed Claim form, in original
Copy of Boarding pass and Ticket.
A Confirmation letter from the Airlines regarding the incidence.
Complete treatment record like Discharge summary, Consultation papers with supporting Investigation reports like X-ray/MRI etc.
Copy of Medico-Legal Certificate (If made)
Original Hospital Bills along with cash receipt.
Photo ID proof
Original Cancelled CTS 2010 Compliant cheque leaf for NEFT

In case of Trip Cancellation, Interruption & Trip Delay:

Completely filled and signed Claim form, in original
Copy of Boarding pass and Ticket
A Confirmation letter from the Airlines contains the duration and reason for cancellation.
Photo ID proof
Original Cancelled CTS 2010 Compliant cheque leaf for NEFT

In case of Total Loss of Checked in Baggage:

Completely filled and signed Claim form, in original
Copy of Boarding pass and Ticket
A Confirmation letter from the Airlines contains the incidence details.
Original FIR Report to be obtained from the relevant police authority in the event of loss or theft.
Photo ID proof
Original Cancelled CTS 2010 Compliant cheque leaf for NEFT Apart from the above mentioned documents, if any additional document as required by the Company to assess the claim.