​Documents required for a travel insurance claim are one of the key considerations when filing a claim.

When buying a travel insurance plan, you probably never think that you will have to raise a claim, but being aware of which documents are essential can make the claim process hassle-free if the need arises.

If you have extensive coverage, our claim team will take care of the claim settlement. However, you have to support your claim with some essential documentation.

The exact supporting documents required for claim settlement will depend on the nature of the issue and the terms and conditions of your policy. Here is a blog detailing some of the travel insurance claim requirements.

Common Documents Required For All Travel Insurance Claims

Claim Form

The claim form, in original, is the most crucial document required to initiate the claim process. It must be filled out accurately and signed with all the necessary information. You can fill an offline or online claim to initiate the claim settlement process from your side.

Travel Insurance Policy

Your travel insurance policy is the next most essential document. It contains your personal details and information pertaining to your specific travel insurance coverage, terms and conditions.

It will be used to cross-check the policy coverage and determine whether your travel insurance claim is eligible for settlement.

Proof of Identity

Documents for the proof of identity, such as an Aadhaar Card, Passport, PAN, Driver’s Licence, etc., are required. These documents are necessary for either you(the insured) or your nominee, as applicable.

Travel Documents

Travel documents such as flight tickets, boarding passes, accommodation receipts, and passports are essential travel insurance claim documents required to validate the details of your trip.

Specific Documents Required For Travel Insurance Claims - International Travel Insurance

In addition to the documents required as discussed above, here are some additional documents required for the specific travel insurance claim.​

&For Medical Accident and Sickness Expenses (Outside India)​​

• Doctor's report
• Original admission/discharge card
• Original bills/receipts/prescription
• Original X-ray reports/ Pathological/ Investigative reports
• Copy of passport/visa with entry & exit stamp

&For Loss of Baggage​

• Copies of Baggage Tags

• Copies of correspondence with the Airline authorities/ others about loss of checked baggage

• Property Irregularity Report (obtained from Airline)

• Details of compensation received from Airlines/other authorities, if any

&For Delay of Baggage​​​

• Copies of Baggage Tags
• Copies of correspondence with the Airline authorities certifying the delay
• Property Irregularity Report (obtained from Airline)
• Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period​

For Trip Delay/ Cancellation/ Interruption/ Missed Connection​​

• Confirmation from the airlines with the scheduled arrival time and the actual arrival time
• Copies of correspondence with the airline authorities certifying the delay
• Medical reports and doctor’s statement if the trip is cancelled or interrupted due to medical reasons
• Termination letter from the company if the trip is cancelled or interrupted due to employment reason
• Original tickets of the insured and the travelling companion indicating travel to the same destination for the same dates, in case the cancellation or interruption is owing to the sickness, injury or death of a travelling companion
• All the bills/receipts of reasonable additional expenses incurred and/or proof of cancellation charges levied by the carriers​

For Loss of Passport​​​

• Copy of new passport
• Copy of previous passport (if available)
• Original bills/invoices of expenses incurred for obtaining a new passport
• Copy of FIR/ Police Report​

For Personal Liability​​

• Full statement of the facts in writing
• Witness statements
• Any other documents relevant to the incident, including summons, legal notice, etc.
• Any other information you would like to share with us​

&For Hijack​​

• Full statement of the events in writing
• Airline correspondence such as copy of Passenger List, etc​

&For Accidental Death and Dismemberment​​

• Original Death Certificate
• Copy of FIR/Police Inquest Report/Coroner’s Report
• Copy of Post Mortem report
• In case of dismemberment, copy of treatment papers​

For Financial Emergency Assistance​​

• Date of loss
• Copy of FIR/ PoliceInquest Report

For Bail Bond

• Court order stipulating the required amount as bail bond
• Police Inquest Report​

For Sponsor Protection​

Medical reports, doctor's statement giving the details of the sponsor and cause of death certificate of the sponsor (Medical statements from the spouse/relatives will not be accepted)

For Compassionate Visit​​

• Medical reports and Certificate from the doctor confirming hospitalisation of the insured, reason & duration of hospitalisation
• The doctor's statement stating the need for an attendant​

For Study Interruption​

• Medical reports, statements from the treating doctor or death certificate as proof of the reason for study interruption (Medical statements from relations or spouse will not be accepted)
• Receipts of the university fees paid​